We hope we can answer your question below, but if not, feel free to contact us!

ORDERS & SHIPPING

To lookup the status of your order, If you have an oxygenrag.com account, you can log in and view order status and tracking on the Order History page. All orders placed Monday-Friday before 5pm will ship the same business day. For Expedited and 2-Day shipping, orders placed Monday-Friday before 3pm will ship the same business day. All orders placed after the cut off time or placed Saturday-Sunday will ship the following business day (Monday-Friday). Please note: Orders placed during special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing. If you need further assistance, email us.

Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via phone or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.

U.S. orders can be exchanged online or in-store within 30 days of delivery. Please review the for how to start a U.S.-based exchange from the portal. We currently do not support exchanges on international orders.

We will gladly accept unworn, unwashed, unaltered and unused merchandise in sellable condition for a full refund within 30 days of purchase. We do not accept returns from 3rd party retailers at this time. To see full policy, including details on returns online, in store, and international orders.

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items. Remember, shipping is free!

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, you can return or exchange your item once it arrives. Please review the for how to start a U.S.-based exchange from the portal 

No, we do not. If your order somehow passes our system with a PO Box address, this will cause delays.

Yes, but only for domestic orders right now.

PRODUCT & INVENTORY

Oxygen Rag comes out with new collections each season. If something is out of stock, you can sign up for back in stock email alerts on the product page of the out of stock item.

Sorry, Oxygen Rage does not offer price matching or adjustments at this time.

Please refer to our size for general measurements. You can also reference our size chart for additional information. If you still need assistance, please email or call us for any additional help.

To learn more about our beauty products

INTERNATIONAL ORDERS

Yes! We ship almost everywhere in the world. To find out if we ship to your country. If your country is not included, then unfortunately, we don’t ship to you.

For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).

Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.t.

We recommend using a carrier that will provide you a returns tracking #. Upon checking the receipt date of the package, please allow 2-4 business days for processing of the return.

OTHER

As a BIG THANKS to all of our lovely supporters, we created the Oxygen Rag Pro Program, which is open to certified instructors. Log in to your oxygenrag.com account and fill out the application on the left hand side of your account dashboard or create a new account

We offer 15% off for first-time buyers if they are referred by a repeat customer! You can also earn a 15% discount code for each first-time buyer you refer! For more information, simply log in and view the Referral Program page